1Introduction & Scope
Yono games (https://yonogames.one) is a trusted online gaming platform serving players in Bangladesh. We believe that protecting the privacy of your personal information is one of our most important responsibilities. This Privacy Policy ("Policy") explains in detail how yono games collects your information, why it is collected, and how it is kept secure.
This Privacy Policy applies to the yono games website, mobile app, and all other services. By creating an account or using the platform, you are considered to have consented to this Policy. If you do not agree with any part of this Policy, please refrain from using our platform and contact the support team.
This Privacy Policy is written in plain English so that all members can understand it easily. If anything is unclear, please reach out to our support team.
2What information is collected
Yono games collects only the information that is necessary. Collecting unnecessary or excessive data goes against our policy. A detailed list of the types of information we collect is provided below:
Personally Identifiable Information
- Full Name (as per National ID or Birth Certificate)
- Date of Birth (for age verification)
- Mobile Number (linked to Mobile Banking/Nagad/Rocket)
- Email address (optional, but recommended)
- Current Address (for large transactions)
Financial information
- Mobile Banking Number (Mobile Banking, Nagad, Rocket)
- Transaction History (Deposits & Withdrawals)
- Win/Loss Record
Technical Information
- IP address and device information
- Browser Type & Operating System
- Platform Activity Logs
- Cookies and session data
| Data Type | Reason for Collection | Required? |
|---|---|---|
| Full Name & Date of Birth | Identity & Age Verification | Yes |
| Mobile Number | Transaction & OTP Verification | Yes |
| Notices & Communications | No | |
| IP address | Security & Fraud Prevention | Automatic |
| KYC documents | Large Transaction Verification | In Specific Cases |
3How We Collect Your Data
Yono games collects information through various methods, maintaining full transparency and integrity at every step. We never collect data in a hidden or unethical manner.
Information Provided Directly by You
Information you provide directly at registration, during account updates, or at the time of KYC verification is classified as directly submitted data.
Automatically Collected Information
When you use yono games, some information is collected automatically. This includes your device's IP address, browser type, pages visited, and time spent on each page. This data is primarily used to improve platform security and performance.
Data Received from Third Parties
During payment processing, limited information is received from mobile banking providers (Mobile Banking, Nagad, Rocket) and is used solely to verify transactions.
Yono games never collects your information from social media profiles or from any third party without your permission.
4Purpose of Data Use
Yono games uses your information only for specific, legitimate purposes. No data is ever used beyond its intended scope. The primary purposes for which we use your information are outlined below:
- Account management: To create, verify, and manage your account.
- Transaction Processing: To process deposits and withdrawals securely.
- Security Assurance: To prevent fraud and illegal activity.
- Age Verification: Do not allow anyone under the age of 18 to use the platform.
- Customer Support: To resolve your complaints and issues quickly.
- Promotions & Offers: To send you relevant offers based on your preferences (with your consent only).
- Fulfilling legal obligations: To comply with applicable laws and regulations.
- Platform Improvement: To enhance the user experience.
If you do not wish to receive promotional messages, you can opt out at any time from your account settings.
6Data Storage & Security
Yono games employs industry-leading technology to protect your data. Our servers are housed in secure data centers and monitored around the clock.
Security Measures
- 256-bit SSL/TLS Encryption: All data transfers are encrypted.
- Two-Factor Authentication (2FA): An extra layer of security for account access.
- Firewall Protection: Prevents unauthorized access.
- Regular Backups: Reducing the risk of data loss to zero.
- Access control: Only authorized personnel can access specific data.
Data Retention Period
Your information is retained for as long as your account remains active. After account closure, certain data may be kept for up to five years as required by law, after which it is permanently deleted.
Our data centers operate in compliance with ISO 27001 security standards and are audited by external security experts every six months.
7Cookie Policy
Yono games uses cookies on its website and app. Cookies are small data files stored on your device that make your browsing experience smoother and more personalized.
What types of cookies we use
- Essential cookies: Required for login sessions and security — these cannot be disabled.
- Functional cookies: To remember your preferences (language, theme).
- Analytics Cookies: To understand how the platform is used (anonymized data).
You can disable non-essential cookies through your browser settings. However, doing so may limit certain features of the platform.
8Your rights
As a yono games member, you have certain important rights over your personal information. We respect these rights and are committed to fulfilling them in a timely manner.
- Right to Access: You can request to know what information we hold about you at any time.
- Right to Rectification: You may update any incorrect or outdated information.
- Right to Erasure: You may request deletion of your data after account closure (subject to legal obligations).
- Right to Object to Data Processing: You may object to how your data is used in certain situations.
- Right to Opt Out of Promotional Communications: You can opt out of marketing messages at any time.
To exercise any of the rights listed above, please contact our support team. We typically respond to requests within 7 business days.
There is no charge for exercising any of your rights. We will fulfill your requests free of charge and as promptly as possible.
9Data of Minors
Yono games strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect information from minors. If a minor creates an account using false information and we become aware of it, the account will be closed immediately and all associated data will be permanently deleted.
If you believe a minor is using our platform, please notify our support team immediately. We will take swift action.
A note for parents — Please be vigilant in ensuring your child does not use online gaming platforms. If needed, Responsible Gaming Read the page.
10Policy Updates
Yono games may update this Privacy Policy from time to time. Changes may be made due to technological developments, the introduction of new services, or legal requirements.
If any significant changes are made, we will notify you via SMS to your registered mobile number and through an on-platform notice. Continued use of the platform after such changes will be considered as your acceptance of the updated Policy.
The date of the latest update is always shown at the top of this page. We recommend checking back regularly.
11Contact
If you have any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us. Our dedicated privacy team will handle your matter with care.
- Live Chat: Chat with us directly on the platform — support available 24/7.
- Email: [email protected] — We typically respond within 24 hours.
- FAQ: Answers to Common Questions FAQ section Will be available.
Our support team is available to assist you with any privacy concerns. Feel free to reach out — we are always ready to help.
?Frequently Asked Questions
Start Playing Safely Today
Enjoy yono games with your information fully protected. Join the platform trusted by millions of players across Bangladesh.